Thank you for shopping at https://aygro.com

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Aygro Located at Mam Building, Al souq Al Kabeer – Bur Dubai – Dubai – United Arab Emirates, AE.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Aygro, accessible from https://aygro.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

If a product is refunded, returned, or exchanged, the request will be processed in accordance with our return and refund policy.

Products purchased from our physical stores cannot be returned or refunded. Items purchased through our website may be eligible for return, refund, or exchange, provided all return conditions are met.

You are required to ship the item back by following the return instructions provided by our support team.

Kindly pack the product securely in appropriate packaging to prevent any damage during transit and send it to our store address as instructed. All returned items are subject to inspection upon receipt before a refund, return, or exchange is approved.

RETURN SHIPPING CHARGES

For returns arranged through Aygro’s courier service, a return shipping charge of AED 35 will apply. This charge is payable by the customer and will be deducted from the refundable amount where applicable.

Customers may also return the product directly to our store as instructed by our support team, in which case no Aygro courier return shipping charge will apply.

Return shipping charges are non-refundable once the return has been collected or shipped through Aygro’s courier service.

If the return is due to a confirmed defective, damaged, or incorrect product supplied by Aygro, the return shipping charge may be waived, subject to inspection and approval by our team.

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund. The refund processing time is up to 15 days.

We do accept returns for defective and non-defective products. We also accept new and slightly used products within the 7-day return window. The return method should be confirmed via email and the product may be returned directly to our store. A return label may be included in the package; for support, please call us on +971 56 515 3135. There is no restocking fee.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must be returned in its original packaging.
  • Product must include original tags, if applicable.
  • Product must have the receipt or proof of purchase.

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. Any applicable return shipping charges will be deducted from the refundable amount.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:

Self-Service Portal: https://aygro.com/contact-us/

Email Address: aygroofficial@gmail.com

You will be updated for your Return Status through their EMAIL and SMS provided that all contact information is recorded to us.